Terms and Conditions

LEATHER INTERIORS OF TULSA ONLINE INC - TERMS AND CONDITIONS

 

When using and placing an order on the Leather Interiors of Tulsa Online INC website, you agree to all terms and conditions stated below.

 

CUSTOM LEATHER ORDERS

Purchased Custom Leather Furniture? Leather is a natural product with variations in texture, shade and density. Many leathers display natural markings; stretch marks, insect bites, brands etc. These are not consistent, placement is not controlled and presence is not guaranteed. If present, they are also not a defect and do not constitue replacement furniture or warranty claims. It is very importanat that you are aware of the various properties and make sure you select a leather appropriate for your lifestyle. We're happy to answer your questions to make sure you select correctly.

 

DELIVERY TIME

 

Leather Interiors supplies stocked and custom built/ordered furniture within an acceptable delivery time as specified by the Manufacturers/Suppliers. (Approx 1-4 weeks on stocked items and 8-12 weeks on custom items. Due to COVID-19, the industry has encountered many delays with raw materials and this Lead Time may be considerabley longer. Time frame also depends upon customer’s location within continental United States). Although we strive to secure these time-frames, it is based upon many factors at the time of each order placed. We are not responsible for delays in delivery of merchandise due to: Stock on hand, availability of materials, transportation, weather, Acts of God or any other situation beyond our control as the seller. Delays DO NOT constitute any form of discount, credit, full/partial refund or cancellation of the order.

**CUSTOM ORDERED FURNITURE IS ORDERED TO OUR CUSTOMER’S SPECIFICATION AND THEREFORE NOT SUBJECT TO CANCELLATION**

 

DAMAGE AND REPAIR

 

ALTHOUGH EXTREMELY RARE, DAMAGE CAN OCCUR. IN MOST CASES IT IS SLIGHT, SUCH AS SMALL SCUFFS. THESE ARE EASILY REPAIRED BY LOCAL FURNITURE SPECIALISTS/TECHNICIANS. THESE FURNITURE REPAIR/TECHNICIAN COMPANIES ARE INDEPENDENT, SO DO NOT WORK FOR THE FURNITURE MANUFACTURER OR LEATHER INTERIORS DIRECTLY. ANY SCHEDULED WORK IS ARRANGED THROUGH THEIR AVAILABLE SCHEDULES. WE HAVE NO CONTROL OVER AVAILABLE DATES FOR ANY NECESSARY WORK.

IN MORE SERIOUS CASES, ITEMS MAY BE BEYOND REPAIR AND WILL NEED TO BE REPLACED. WHETHER MINOR OR SERIOUS, ANY DAMAGE THAT OCCURS BETWEEN THE MANUFACTURER AND YOUR RESIDENCE, WILL BE HANDLED BY LEATHER INTERIORS. WE WILL DEAL, ON YOUR BEHALF, WITH ANY DAMAGE CLAIMS WITH THE NECESSARY FREIGHT OR DELIVERY COMPANIES THAT WERE USED AND HANDLE REPAIRS OR REPLACEMENT ITEMS IN THE FASTEST POSSIBLE WAY. PLEASE REMEMBER THAT ALL FURNITURE HAS A DELIVERY TIME SO ANY REPLACEMENT FURNITURE WILL HAVE THE SAME DELIVERY TIME AGAIN, AS IT NEEDS TO GO THROUGH THE SAME MANUFACTURING, SCHEDULING, SHIPPING AND DELIVERY PROCESS AS THE ORIGINAL ORDER. ANY DAMAGES ARE HANDLED BY A FREIGHT CLAIM OR MANUFACTURERS QUALITY/ WARRANTY CLAIM. A DAMAGE OR WARRANTY ISSUE DOES NOT CONSTITUTE A DISCOUNT, CREDIT, FULL OR PARTIAL REFUND, PRODUCT RETURN OR CANCELLATION OF THE ORDER.

 

DELIVERY METHODS

 

STANDARD – CURBSIDE/THRESHOLD DELIVERY

 

YOUR FURNITURE IS SHIPPED TO YOU VIA CURBSIDE/THRESHOLD DELIVERY. CUSTOMERS ARE REQUIRED TO MAKE FULL ARRANGEMENTS TO MOVE THE FURNITURE FROM TRUCK/CURBSIDE TO THE INSIDE OF THEIR RESIDENCE. DELIVERY DRIVERS MAY BE HELPFUL IF YOU ARE COURTEOUS AND OFFER A TIP, ALTHOUGH THIS IS NOT GUARANTEED.

 

ADVANCED – INSIDE ROOM PLACEMENT

 

THIS SERVICE REMOVES THE BURDEN OF CARRYING YOUR ORDER, YOURSELF, FROM THE DELIVERY TRUCK OR CURBSIDE. YOUR FURNITURE IS BROUGHT INSIDE YOUR RESIDENCE AND PLACED IN THE APPROPRIATE ROOM. THE ROOM MUST ALLOW FOR EASY ACCESS AND DELIVERY PERSON/S ARE NOT RESPONSIBLE FOR MOVING ANY OBSTRUCTIONS GETTING TO OR IN THE ROOM SO HAVE THE AREA CLEAR BEFOREHAND.

 

WHITE GLOVE – INSIDE PLACEMENT & ASSEMBLY

 

THIS SERVICE REMOVES THE BURDEN OF CARRYING YOUR ORDER, YOURSELF, FROM THE DELIVERY TRUCK OR CURBSIDE. IT CONSISTS OF A TWO-MAN TEAM THAT WILL BRING THE FURNITURE INTO YOUR RESIDENCE AND PLACE INTO THE ROOM OF YOUR CHOICE. THIS INCLUDES TWO FLIGHTS OF STAIRS (5-15 STEPS = 1 FLIGHT) SHIPPER WILL UNPACK, ASSEMBLE THE FURNITURE, ARRANGE IN THE ROOM (NOT ENDLESSLY) AND REMOVE THE PACKAGING.

 

** REGARDLESS OF THE DELIVERY METHOD YOU SELECT, CUSTOMERS ARE FULLY RESPONSIBLE TO MAKE SURE, BEFORE ORDERING, THAT THE FURNITURE WILL FIT INSIDE THE DESIGNATED ROOM. THIS INCLUDES MEASURING ALL DOORWAYS THROUGHOUT THE HOUSE AND ALONG THE ROUTE TO THE ROOM/S**

 

DELIVERY SCHEDULING DELIVERIES ARE SCHEDULED MONDAY-FRIDAY (SOME DELIVERY COMPANIES DO OFFER SATURDAY DELIVERY) GENERALLY 8AM – 6PM WITH A 2-4 HOUR DELIVERY PERIOD. THE COMPANIES WE USE WILL SCHEDULE TO THE BEST OF THEIR ABILITIES, AROUND BOTH YOUR AND THEIR AVAILABLE SCHEDULE TIMES. LEATHER INTERIORS IS NOT RESPONSIBLE FOR THE SCHEDULING OR TIME KEEPING OF THE DELIVERY COMPANIES. DELAYS DO NOT CONSTITUTE ANY FORM OF DISCOUNT, CREDIT, FULL/PARTIAL REFUND OR CANCELLATION OF THE ORDER.

RE-DELIVERY CHARGES: WHEN YOUR FURNITURE IS READY FOR DELIVERY TO YOUR RESIDENCE, THE DELIVERY COMPANY WILL SCHEDULE A DELIVERY ‘WINDOW’ WITH YOU. IF FOR ANY REASON YOU MISS THAT TIME-FRAME AND DID NOT CANCEL 24HRS IN ADVANCE, A RE-DELIVERY FEE WILL BE CHARGED TO YOU. THIS CAN BE PAID DIRECT TO THE DELIVERY COMPANY AT TIME OF SECOND DELIVERY.

 

STORAGE FEES: MOST DELIVERY COMPANIES ARE EASY TO WORK WITH AND ALLOW APPROX 2-7 BUSINESS DAYS OF STORAGE WITHOUT ADDITIONAL CHARGES. HOWEVER, IF YOU ARE UNABLE TO OR REFUSE TO TAKE DELIVERY WITHIN THEIR DELIVERY TIME-FRAME, YOU WILL BE REPSONSIBLE FOR ANY STORAGE CHARGES. THIS WILL BE BILLED TO YOU SEPARATELY, BEFORE DELIVERY OR YOU MAY BE ABLE TO PAY THE COMPANY AT DELIVERY. IT WIL DEPEND ON THAT COMPANIES POLICY. 

 

REFUSED DELIVERY: AS A REMINDER, CUSTOM LEATHER FURNITURE IS NOT CANCELLABLE. IF FOR ANY REASON YOU REFUSE THE DELIVERY OF THE ORDER, YOU WILL BE RESPONSIBLE FOR ANY FEES INCURRED BY LEATHER INTERIORS TO RETURN THE ORDER TO THE DELIVERY COMPANY WAREHOUSE. ALSO, ANY STORAGE FEES CHARGED PLUS THE REDELIVERY CHARGE ONCE YOU DO TAKE DELIVERY. THIS IS NOT DEBATEABLE. 

 

REGARDLESS OF PICK-UP OR DELIVERY METHOD YOU SELECT FOR YOUR ORDER, IT IS OF PARAMOUNT IMPORTANCE THAT YOU FOLLOW THESE POINTS:

 

1. INSPECT ALL PACKAGING, INCLUDING THE CONDITIONS OF THE FURNITURE & CARTONS/WRAPPING MATERIALS.

 

2. FULLY INSPECT YOUR FURNITURE AND VERIFY THAT THE ITEMS ARE CORRECT AND PRESENT.

 

3. IF THE FURNITURE IS DAMAGED, YOU MUST DESCRIBE IT IN DETAIL ON THE FREIGHT COMPANY BILL-OF-LADEN BEFORE ACCEPTING IT. DIGITAL PICTURES ARE REQUIRED AT TIME OF PICK UP OR DELIVERY. YOU ALSO HAVE THE RIGHT TO REFUSE THE DAMAGED ITEM/S.

 

4. YOUR SIGNATURE ON THE BILL-OF-LADEN IS YOUR OFFICIAL ACKNOWLEDGEMENT THAT THE FURNITURE IS TO YOUR COMPLETE SATISFACTION. ANY CLAIM OF DAMAGE NOT NOTED ON THE BILL-OF-LADEN IS YOUR RESPONSIBILITY TO PURSUE WITH THE FREIGHT/DELIVERY COMPANY.

 

5. IT IS IMPERATIVE THAT ANY CLAIM OF DAMAGE OR DEFECT ME MADE TO LEATHER INTERIORS UPON PICK-UP, DELIVERY OR REFUSAL. WE MUST RECEIVE A PHONE CALL OR EMAIL IMMEDIATELY WITH FULL DETAILS. ALSO, THE SAME INFORMATION MUST HAVE BEEN NOTED ON THE FREIGHT/DELIVERY COMPANY’S BILL-OF-LADEN.

 

6. SCRATCHES AND MINOR DENTS SHOULD NOT BE REJECTED. IN THE MAJORITY OF CASES, THESE ISSUES ARE HANDLED BY A SIMPLE REPAIR BY A PROFESSIONAL FURNITURE REPAIR SERVICE.

 

7. IT IS 100% YOUR RESPONSIBILITY TO REPORT ANY DAMAGE BY ALL MEANS POSSIBLE AT THE TIME OF PICK-UP OR DELIVERY. ABSOLUTELY NO CLAIM WILL BE ACCEPTED AFTER THAT TIME!

 

NON-DEFECTIVE RETURNS IF A RETURN IS AUTHORIZED BY LEATHER INTERIORS, CUSTOMER SHALL BE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH NON-DEFECTIVE RETURNS. ALL RETURNED GOODS MUST BE IN NEW CONDITION, WITH NO SIGN OF WEAR AND INCLUDE ORIGINAL PACKAGING AND MATERIALS, CORDS, CARTONS, DOCUMENTS, WARRANTY MATERIALS AND REGISTRATION. UPON RETURN OR REFUSAL OF DELIVERY, PURCHASER SHALL BE CHARGED A 25% RE-STOCKING FEE AND THE COST OF BOTH ORIGINAL AND RETURN SHIPPING.

 

CANCELLATION POLICY:

 

CUSTOM FURNITURE - ONCE AN ORDER HAS BEEN PROCESSED BUT NOT YET SHIPPED, CUSTOMER MAY CANCEL WITHIN 3 BUSINESS DAYS. AFTER 3 BUSINESS DAYS HAVE PASSED, CUSTOM FURNITURE IS NOT CANCELLABLE.

 

NON CUSTOM FURNITURE - ONCE AN ORDER HAS BEEN PROCESSED BUT NOT YET SHIPPED, CUSTOMER MAY STILL CANCEL WITHIN 3 BUSINESS DAYS. IF CANCELLATION IS AFTER PRODUCT HAS ALREADY SHIPPED OR AFTER 3 BUSINESS DAYS, CUSTOMER IS SUBJECT TO A CANCELLATION/RESTOCKING FEE OF 20%. IN ADDITION TO SUCH CANCELLATION/RESTOCKING FEE, CUSTOMER IS RESPONSIBLE FOR ANY AND ALL SHIPPING CHARGES INCURRED, INCLUDING REROUTING BACK TO THE APPROPRIATE MANUFACTURER/WAREHOUSE.