All furniture sold through Leather Interiors ships directly from the manufacturer/supplier to our customer. Leather Interiors does not operate any form of clearance warehouse so we comply with our vendors Return Policies:
PALLISER & INCANTO FURNITURE - All orders are custom made to customer's specification and therefore not cancellable or returnable.
You may return an item for a refund of the merchandise within 7 days of delivery; all you need to do is ship the item back to the corresponding manufacturer US warehouse, in the original, undamaged, packaging. Return credits are issued within 48 hours once the item is received and inspected and found to be in perfect condition. The return credit will be credited in the same method the customer made payment; Paypal, Credit Card, Check etc. Please allow approx 3-5 business days before credit appears.
Please note, if you return an item, the full original and return shipping costs will be deducted from your total refund amount.
Items are charged a re-stocking fee of 25%. Please contact us beforehand to be made aware of the total charge. This amount will be deducted from your total refund amount.
Return Eligibility Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
Clearance Items Custom/Personalized Ordered Furniture Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order) Clearance Items
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us.
What if My Order Arrives Damaged?
We package all of our products well so they arrive on your doorstep in one piece, as intended. Although very unusual, if your furniture arrived damaged or defective, these situations are handled by Freight Claims or Manufacturers Warranty. Leather Interiors will handle these for you and arrange for a repair/replacement in the fastest possible time frame. PLEASE NOTE: These situations do not constitute a partial/full refund or return.
REGARDLESS OF DELIVERY METHOD YOU SELECT FOR YOUR ORDER, IT IS OF PARAMOUNT IMPORTANCE THAT YOU FOLLOW THESE POINTS:
1. INSPECT ALL PACKAGING AT TIME OF DELIVERY INCLUDING THE CONDITIONS OF THE FURNITURE & CARTONS/WRAPPING MATERIALS.
2. FULLY INSPECT YOUR FURNITURE AND VERIFY THAT THE ITEMS ARE CORRECT.
3. IF THE FURNITURE IS DAMAGED, YOU MUST DESCRIBE IT IN DETAIL ON THE FREIGHT COMPANY BILL-OF-LADEN BEFORE ACCEPTING IT. DIGITAL PICTURES ARE REQUIRED AT TIME OF PICK UP OR DELIVERY. IF ANY CONFUSION, CONTACT US AT TIME OF DELIVERY.
4. YOUR SIGNATURE ON THE BILL-OF-LADEN IS YOUR OFFICIAL ACKNOWLEDGEMENT THAT THE FURNITURE IS TO YOUR COMPLETE SATISFACTION. ANY CLAIM OF DAMAGE NOT NOTED ON THE BILL-OF-LADEN IS YOUR RESPONSIBILITY TO HANDLE WITH THE FREIGHT/DELIVERY COMPANY.
5. IT IS IMPERATIVE THAT ANY CLAIM OF DAMAGE OR DEFECT ME MADE TO LEATHER INTERIORS UPON PICK-UP, DELIVERY OR REFUSAL. WE MUST RECEIVE A PHONE CALL OR EMAIL IMMEDIATELY WITH FULL DETAILS. ALSO, THE SAME INFORMATION MUST HAVE BEEN NOTED ON THE FREIGHT/DELIVERY COMPANY’S BILL-OF-LADEN.
6. SCRAPES, SCRATCHES AND MINOR DENTS SHOULD NOT BE REJECTED. IN THE MAJORITY OF CASES, THESE ISSUES ARE HANDLED BY A SIMPLE REPAIR BY A PROFESSIONAL FURNITURE REPAIR SERVICE. PLEASE NOTE: THESE SITUATIONS DO NOT CONSTITUTE A PARTIAL/FULL REFUND OR RETURN. ALSO, THERE IS A PROCESS TO FOLLOW AND DUE TO RELYING ON THE AVAILABLE INSPECTION/REPAIR SCHEDULE OF THE INDEPENDENT LEATHER TECH COMPANY WE WILL USE, NO WORK TIME FRAME CAN BE SUPPLIED. GENERAL REPAIR WORK IS GIVEN AS 1-2 WEEKS TO ALLOW FOR ANY SCHEDULING CONFLICTS BETWEEN THE CUSTOMER AND TECH.
7. IT IS 100% YOUR RESPONSIBILITY TO REPORT ANY DAMAGE BY ALL MEANS POSSIBLE AT THE TIME OF PICK-UP OR DELIVERY. ABSOLUTELY NO CLAIM WILL BE ACCEPTED AFTER THAT TIME!
IF A RETURN IS AUTHORIZED BY LEATHER INTERIORS, CUSTOMER SHALL BE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH NON-DEFECTIVE RETURNS. ALL RETURNED GOODS MUST BE IN NEW CONDITION, WITH NO SIGN OF WEAR AND INCLUDE ORIGINAL PACKAGING AND MATERIALS, CORDS, CARTONS, DOCUMENTS, WARRANTY MATERIALS AND REGISTRATION. UPON RETURN OR REFUSAL OF DELIVERY, PURCHASER SHALL BE CHARGED A 25% RE-STOCKING FEE AND THE COST OF BOTH ORIGINAL AND RETURN SHIPPING.
If a refund is requested and authorized, that is NOT the fault of Leather Interiors, on an original payment processed on a credit card, the 3.2% Merchant Account fees charged to Leather Interiors by the bank, will be deducted from the return amount.
Example: $1500 Order Charged. Refund $1500 - 3.2% = $1452 credited back to original credit card.
We like to be clear with our policies, so please feel free to call to discuss.